Who we are

Attendance Allowance Services Ltd
Website: attendance-allowance.co.uk

For the purposes of data protection law, Attendance Allowance Services Ltd is the “Data Controller” of your personal data.

If you have any questions regarding this Privacy Notice or your data rights, please contact:

Email: support@attendance-allowance.co.uk

What Personal Data We Collect

Depending on how you use our website or services, we may collect and process the following personal data:

Information You Provide Directly

• Name
• Address
• Email address
• Telephone number
• Date of birth
• Information relating to benefit applications
• Health or medical information where necessary to provide our services
• Any information submitted through contact forms, enquiries, or consultation

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Cookies and tracking data
• Login and security information

Special Category Data

Where required to assist with Attendance Allowance or related claims, we may process health-related information. This is classified as “Special Category Data” under UK GDPR and receives additional legal protection.

We only process this information:

• with your explicit consent;
• where necessary for the establishment or defence of legal claims; or
• where otherwise permitted by law.

How We Use Your Data

We use your personal data to:

• Provide our services
• Respond to enquiries
• Process benefit application support services
• Manage customer accounts
• Improve website performance and user experience
• Prevent fraud, misuse, or security threats
• Meet legal and regulatory obligations
• Communicate with you regarding our services

We will only use your data where we have a lawful basis to do so.

Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Establishment, exercise, or defence of legal claims

For Special Category Data, we additionally rely on:

• Explicit consent
• Legal claims provisions
• Social protection law obligations where applicable

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, security, analytics, and user experience.

Essential Cookies

These cookies are necessary for the operation of the website and cannot be switched off.

Examples include:

• Login authentication
• Security cookies
• Session management

Analytics and Performance Cookies

We may use analytics services to understand how visitors use our website and improve performance.

These cookies are only used where legally required consent has been provided.

Marketing Cookies

If used, marketing or advertising cookies will only be activated following your consent through our cookie banner or preference centre.

Managing Cookies

You can control cookies through:

• our cookie preference settings;
• your browser settings; or
• by rejecting non-essential cookies when prompted.

Please note that disabling certain cookies may affect website functionality.

Comments and User Content

If visitors leave comments on the website, we collect:

• the data shown in the comments form;
• the visitor’s IP address; and
• browser user agent information for spam detection and website security purposes.

Comments may be checked using automated spam detection services.

If Gravatar is enabled, an anonymised hash of your email address may be shared with the Gravatar service to determine whether you use it. Their privacy policy is available at:

Embedded Content Third-Party Services

Pages on this website may include embedded content from third-party websites such as:

• videos;
• images;
• social media content; or
• articles.

Embedded content behaves in the same way as if you visited the third-party website directly. Those providers may collect data about you, use cookies, and monitor your interaction with their content.

We recommend reviewing the privacy policies of those third-party providers.

Who We Share Your Data With

We only share personal data where necessary and lawful.

This may include:

• IT and website hosting providers
• Secure cloud storage providers
• Professional advisers
• Regulators or legal authorities where required
• Anti-spam and cybersecurity services
• Payment processors where applicable

We do not sell your personal data.

International Transfers

Some third-party providers may store or process data outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations;
• International Data Transfer Agreements (IDTAs); or
• other legally approved safeguards.

Data Retention

We only retain personal data for as long as necessary for the purposes for which it was collected, including:

• legal obligations;
• regulatory requirements;
• dispute resolution; and
• business record keeping.

Retention periods vary depending on the type of data and the purpose for processing.

Where data is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request transfer of your data
• Lodge a complaint with the Information Commissioner’s Office (“ICO”)

You can contact the ICO via:

Information Commissioner’s Office

Data Security

We implement appropriate technical and organisational security measures to protect personal data against:

• unauthorised access;
• accidental loss;
• misuse;
• disclosure; or
• destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our services are not directed at children under the age of 18 and we do not knowingly collect data from children.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects without human involvement.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect legal, regulatory, or operational changes.

The latest version will always be published on our website with the updated effective date.

Contact Us

If you have any questions about this Privacy Notice or your personal data, please contact:

Attendance Allowance Services Ltd
Website: attendance-allowance.co.uk
Email: support@attendance-allowance.co.uk