Attendance Allowance Services Attendance Allowance Services

Accessibility Policy

Effective Date: 25 March 2026
Website: https://attendance-allowance.co.uk/

1. Our Commitment

Attendance Allowance is committed to ensuring digital accessibility for all users, including those with disabilities. We are actively working to improve the accessibility and usability of our website, and to adhere to best practices and relevant standards.

In developing this website, we worked with digital accessibility specialists, Phonetic Digital, who built our site to the latest standards.

2. Accessibility Standards

We aim to meet the following standards where possible:

  • Web Content Accessibility Guidelines (WCAG) 2.2, Level AA
  • UK Equality Act 2010 requirements for digital accessibility
  • Compatibility with modern assistive technologies, including screen readers and keyboard-only navigation

3. Features That Support Accessibility

To support accessibility, our website includes:

  • Clear, consistent navigation and layout
  • Alt text for meaningful images
  • Semantic HTML markup (headings, landmarks, lists, etc.)
  • Keyboard-accessible menus and forms
  • Text and background colour contrast that meets WCAG standards
  • Resize-friendly text and responsive layouts
  • Descriptive form labels and error messages

4. Ongoing Improvements

Accessibility is not a one-time effort. We regularly audit and test our site to maintain full WCAG 2.2 AA compliance. This includes:

  • Manual and automated testing of key user journeys
  • Input from users with disabilities and assistive technology
  • Regular training for our team on inclusive design best practices

We are also committed to maintaining compliance as our content and services evolve over time. Are IT team work with digital accessibility specialists in the upkeep and maintenance of the website.

5. Third-Party Content

While we aim to ensure third-party content or embedded tools, such as maps, videos, or forms, are accessible, we cannot guarantee full compliance on external platforms. We encourage users to report any accessibility concerns with third-party services.

6. Feedback and Support

We welcome feedback on the accessibility of our website.

If you experience any issues or require alternative formats, such as a PDF in plain text, please contact us:

We aim to respond within 5 working days.

7. Enforcement and Compliance

This policy is in line with the UK’s Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, where applicable, and with the Equality Act 2010, which requires reasonable adjustments for disabled users.

8. Review

This policy is reviewed annually or in response to significant changes to the website.